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 Worx worked for a month then quit. Aug 03, 2008
If only I had read more of the one star reviews before purchase! I thought this would be the perfect mower for a retiring, petite lady with a very small yard! It would have been if it worked! Yes days after the 30 day warranty expired the machine stopped working. I took it to a reputable lawn mower repair shop and they found a spring was out of place they remedied that and I took it home to use. It started up but died after mowing just a little. I took it back to the repair shop and they informed me the switch was shot, so I had them replace it. The mower still would not start and on inspection it was found that the motor was burned out, the owner of the repair shop, said it was not worth fixing.
After an extensive amount of time searching for an Amazon customer service number, I finally found a toll free contact number. My first call to CS, I was advised that they would accept the return but they needed the order# and email address. Since I was at work, I said I would call back later with that information. My second call to Amazon CS, I was advised, Amazon would not do anything because the 30 day warranty had expired. I was advised to call the manufacturer. After waiting for this CSR to give me the contact number to pursue with the manufacutere, I was disconnected. I called a third time and asked to speak with a supervisor and the CSR tried to dissuade me from talking with a supervisor, but he did put me on hold. After holding 5 minutes, I realized I had wasted enough time trying to attempt resolution so I hung up. At that point I decided to call my credit card carrier to lodge a dispute.
Did I mention this was my first purchase from Amazon? My daughter has purchased many items in the past and has been very satisfied. Considering the bad experience to date with the product and Amazon customer service, this will most likely be the last time I purchase from Amazon. From reading other posts from customers that had similar issues with this model, Amazon should consider removing the item from its inventory.
1 of 1 found the following review helpful:
Do not buy this mower! Jul 30, 2008
Bought it in April, broke in June. Like alot of other people reviewing this product, the start switch broke. Bad design! Take it apart and you'll see.
Made in italy and as reliable as a fiat. I would hope with all the complaints a redesign has been completed by now. It does a great job on a flat, small yard. If you don't fit that criteria, electric isn't for you. at least not yet. My saving grace...I bought it at Costco! They took it back. Thank you Costco.
 Plastic and NO customer Service from the manufacturer Jul 15, 2008
If they would just consider CUSTOMER SERVICE at the WORX web site and by phone, this might now have been such a bad deal. Grass catcher that, well was created on paper to go together in two steps, but someone in China forgot to put it in English so anyone in the USA could understand it.
then there's the problem of ...Oh you bought it from amazon and not from our WORX website.....you must then contact Amazon, we sorry, but cannot help you. Lucky amazon has a good return policy. Dead battery righht off the bat, and it's not a replaceable one.
Now comes the really bad news.........WORX has released a new mower with a 17 amp motor WITH a replaceable battery ($200) from them for the battery, but the mower itself sells for just over $300.....figure that one out. The wheels are far better on the bigger mower, but it is a job to push, since it's not self propelled. Weight is about 80 pounds.
If you only have a 10x10 foot yard..........you caould make it without cursing.....otherwise go for the earthwise or another mower with CUSTOMER SERVICE.
This lawn mower is a disaster! Jul 12, 2008
This mower is a perfect size and works well, when it works. We are now on our third mower, and if it wasn't for the great return policy that Amazon has, we would be fuming. The first mower stopped working after three uses. When I called the manufacturer (WORX) to find an authorized repair store they refused to give me the information because I had not purchased the product directly from them. Worse yet, they wasted my time by lying on the phone that the head of customer services would call me right back. Two days, two more phone calls, hours wasted, and still no call back from them. Fortunately, Amazon accepted the return with no questions asked, and replaced the mower. The second mower also worked about three times before a belt broke. It seemed easy to fix, so once again we contacted the manufacturer to order a replacement belt. Got the same nonsense about not being their customer, complained etc. - until they told us they would ship out a belt within a week. Okay guess what - no belt after 10 days and when we called back they said they never sent one and we were not their customer so don't expect their help. Again, Amazon accepted the return without question and sent a third mower. Well mower #3 didn't even get out of the box before the problems began. Pieces were missing that were crucial to assembling the handle to the body. Fortunately, we were able to cannibalize mower #2 (and spent two hour disassembling and assembling) to repair #3 before sending it back to Amazon. Cross our fingers, #3 is still working (of course we have only used it 4 times so far). What we have learned from this experience is never buy a WORX product again and always buy from Amazon because their return policy is the best.
Worx 13-Amp 16" Electric Lawn Mower Jul 02, 2008
Nice looking, but difficult to assemble the grass collector bag. It's not so powerful as lawn mower powered by gas engine, and not as good as lawn mower powered by gas engine. I will not buy any kind of electric lawn mower in future unless it will have a big improvement on the power.
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